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Privacy Policy

Cookies

By using the website of you consent to the usage of data captured by the use of cookies. Cookies allow us to do multiple things to enhance and improve your browsing experience on our website. If you wish to turn off cookies, please adjust your browser settings. Our website will continue to function without cookies.

We use cookies to track visitors to our website; these details are in no way personal or identifiable details and will never be shared. Our cookies are for the sole purpose of improving the performance of our website for you, the user; this includes allowing us to geo-target our users, to make websites more personal and relevant to you.

Below are the third party tools we use:

Google Analytics

Page views, source and time spent on website are part of the user website activities information we can see with this cookie. This information cannot be tracked back to any individuals as it is displayed as depersonalised numbers; this is in order to help protect your privacy whilst using our website.

Using Google Analytics we can take account of which content is popular, helping us to provide you with reading and viewing materials which you will enjoy and find useful in the future.

We also use Google Analytics Remarketing cookies to display adverts on third party websites to our past site users, based on their past visits. The data we collect will only be used in accordance with our own privacy policy and Google’s privacy policy.

Should you not wish for your website visits to be recorded by Google Analytics, you are able to opt-out with the addition of a browser add-on: Google Analytics Opt-out Browser Add-on

Google Analytics Advertiser

We use Google Analytics Advertiser Features, which helps us to better understand site visitors, via anonymised data. This can include collecting information from:

  • Google Display Network Impression Reporting
  • DoubleClick Platform integrations
  • Google Analytics Demographics and Interest Reporting
  • Remarketing with Google Analytics

This information is collected via Google advertising cookies and anonymous identifiers, in addition to data collected through the standard Google Analytics implementation. It allows us to understand what type of users visit the site, which then allows us to improve the website’s offerings for a better user experience.

Google AdWords

We use Google AdWords to see which pages led to our users submitting contact forms to us, which allows us to create a more effective marketing campaign, and make better use of our paid search budget.

DoubleClick

We use DoubleClick cookies and remarketing codes on our website to record user activity. The information we collect allows us to create targeted advertising in future work and across Google’s network of partners.

Website Optimiser

Our website optimiser uses cookies to remember your search history. The information collected is anonymous and not personally identifiable, and allows us to generate more relevant results for your searches in the future.

Call Tracking

We use Call Tracking to set dynamic phone numbers on our site. These help us identify how you found the website when you call us and allows us to identify the source that you used to find the website. It gives a better idea of our users’ requirements and lets us tailor our advertising methods in the future. If you phone us, your call may be recorded for training and quality purposes.

Visitor Tracking

We often record and monitor user’s behaviour around a website to analyse how we can improve its performance.

Facebook Pixel

The Facebook pixel refers to a code snippet that you embed into your website. This code gathers information that allows you to monitor the effectiveness of your Facebook advertisements, enhance these ads, create specific audience groups for upcoming ads, and reconnect with individuals who have previously engaged with your site in some way.

Sharon

Very happy they were able to deliver within a few days when I said I explained I had almost ran out of fuel. Helpful delivery guy.

Tracey

Lovely lady on the phone, super helpful. Good price and excellent fast delivery. Good to use an independent

Mrs T Smith

Had some compost delivered to us today as we are currently in lock down. I just wanted to say a big Thank You to KG Smith for such a prompt…

Rita Carroll

Thank you, once again, for your excellent service. Even in the midst of this dreadful pandemic you have delivered my coal today. The driver was extremely good and I want…

Mick Lamb

Just a quick message to thank K.G Smith & Son for the great/swift service on my order. I didn't catch the delivery lads names, but they were excellent (a little…

david

friendly as ever, and despite turning up in their lunch break, everyone was very willing to help find & load my bags of coal.

Derek Crane

I have used KGS for over a decade. During that time they have supplied all of my solid fuel. Delivery is spot on, overall service excellent and price competitive. Unbeatable…

Still Waters, Mercia Marina, Derbyshire

Helpful and polite staff, delivery drivers go the extra mile to help you.
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